Terms and Conditions
Terms and Conditions
By ordering these goods and paying the deposit you ‘the client’ are agreeing to and accepting of Lyds Kitchens Terms and Conditions
These terms and conditions will apply to the purchase of goods by you (the customer).
Interpretations
Consumer means and individual acting for purposes which are wholly or mainly outside their trade, business, craft or possession.
Contract means the legally-binding agreement between you and us for the supply of the goods
Delivery Location means the suppliers premersis or other location where the goods are to be supplied, as set out in the order
Goods means the goods advertised on the website or social platforms that we supply to you of the number and description as set out in the order
Order means the customers order for the goods from the supplier as submitted following the step by step guide set out on the website or explained by us, lyds kitchen.
Website means www.lydskitchen.co.uk where the goods are advertised.
You means the customer , who is buying the goods.
Supplier, us, we, our - means Lydia Lowe, trading as Lyds Kitchen, with the email address info@lydskitchen.co.uk
Lyds Kitchen Products
All our cakes are made in Lyds Kitchen up to 2 days prior to the scheduled event.
As a general guide;
Cupcakes – We advise consuming our cupcakes withing 3-4 days after the product has been made and should be stored in the container provided by Lyds Kitchen and eaten at room temperature.
Brownies, Blondies and cookies – Should be stored in an air-tight container up until the event. These should be consumed within 10 days if stored correctly.
Sponge Cakes – These should be stored in the fridge in an airtight container and brought to room temperature 6-8 hours prior to consumption. These should be consumed within 5 days.
Some of our cakes are decorated with fresh flowers or other non-edibles items/decorations. These should be removed before serving and consumption.
All stems of fresh flowers that enter the cake are correctly sealed in an edible and safe ‘safety seal wax’ or inserted into a plastic flower pick – these should be removed and discarded before consumption of the cake. Any part of the cake that comes into contact with the leaves or any part of the flower should be discarded.
Graze Tables/boards/boxes
Grazes will be delivered and set up, right up to before your event starts. Due to there being fresh meats and cheeses, it is advised that the product is consumed within the first 2 hours of set up, or alternatively, if able, kept in the fridge and consumed the same day.
Once set up, it is the customers responsibility to ensure food is kept fresh and free from any insects. It is the customers responsibility to dispose of the food if kept unrefrigerated for more than 4 hours, to comply with UK food standards. By agreeing to our terms and conditions the client is agreeing to dispose of any food after this set time. Lyds Kitchen will not be held responsible for any adverse reactions to our food consumed after this time.
Due to our produce being fresh, it is sourced specifically for your event. Therefore, all produce is subject to availability, due to changes from season to season. We may, on occasions, need to alter certain products, very slightly, hence why our menus are a guideline on what you can expect.
Please notify us, Lyds Kitchen, of any dietary requirements or allergies on ordering. We cannot accommodate special allergy/dietary requests for grazes, due to the high risk of contamination. Please be aware that we cannot guarantee our products are free from traces of the following 14 main food allergens, listed below,
· Celery
· Cereals containing gluten
· Crustaceans
· Eggs
· Fish
· Lupin
· Milk
· Molluscs
· Mustard
· Nuts
· Peanuts
· Sesame Seeds
· Soya
· Sulphur dioxide (sometimes known as sulphites)
Ordering and payment
Orders are accepted via email (info@lydskitchen.co.uk), facebook and Instagram.
A 25% non-refundable booking fee is required to confirm your booking and to save your date.
Payment of your booking fee should be made no more than 2 weeks after receiving your booking fee invoice. Once paid your delivery date can then be saved.
Payments will be accepted via bank transfer or cash – details on this will be provided when we send you your confirmation documents.
For Wedding cakes of more than £400 – Tasting; A selection of up to 6 flavours can be chosen for tasting sessions FOC.
For wedding cakes less than £400 – tasting boxes are available with a charge of £30
These will be collection – up to 6 months before your 1 month wedding day countdown begins. Flavours have to be chosen at least up to one month before the date. If you would like to change the flavours after this time frame, please ask and I will try my best to accommodate you, however this can’t always be possible. If you would prefer them to be posted to you, this will be at an additional cost.
The outstanding balance will be required no later than 4 weeks prior to the delivery date.
Delivery and Set up for Wedding Cakes above £400.
Due to the large scale of the majority of wedding cakes we advise on delivery and setting up the cake at the venue.
Smaller cakes/orders may be acceptable for you to collect, however this can be discussed at the time of ordering.
A Delivery and set up fee is included in the cake quote for cakes over £400 and where venues are within a 15 mile radius from Lyds Kitchen. If the venue is further than 15 miles from Lyds Kitchen, then a fee of 45p per mile is charged. Please speak to Lyds Kitchen for more information on this if you wish.
If the cake is less than £400 and you would like it delivered and set up at the venue an additional charge will be added depending on the location and scale of the cake.
The cake will be that of the customers responsibility once it has been collected or delivery has been accepted. Lyds Kitchen accepts no liability for cakes that’s are damaged after they have been delivered to the agreed location, or collected from Lyds Kitchen.
All cakes will have a cake care card with them, to inform you of the appropriate ways in which to travel the cake, store the cake and consume the cake. On collection, we advise that cakes are always transported on a flat and level surface, preferably the passenger footwell or boot of the car (depending on the size of the cake) We do NOT recommend placing the cake on an uneven surface/seat/passengers lap. This will most likely cause damage to the cake.
On hot and sunny days we recommend you put the aircon on or put the windows down to keep the care and cakes environment cool to ensure the cake isn’t getting too warm.
Cake Storage
After delivery or collection please store your cakes out of sunlight and in a cool room. Lyds Kitchen cakes are best stored in a refrigerator before needed.
- If any cakes contain fondant/sugar paste then these cakes should NOT be stored in a refrigerator. Store these at room temperature.
Take care to display cakes as close to using them as you can, to ensure they aren’t sat in a hot, sunny room for too long. If Lyds Kitchen guidelines aren’t followed, this can result in cake spoilage or issues with the support or decoration of the cake. Lyds Kitchen will take no liability in this and it is therefore the customers responsibility once delivered or collected.
Lyds Kitchens Cakes may be decorated with sugar/fondant models or non-edible decorations. These should not be consumed and should be removed before serving.
We ask you to take responsibility for ensuring these are removed prior to serving, as we cannot take any responsibility for the non-edible items once the order has been accepted and deposit paid.
Cake Design
All cake designs are the result of the information given to Lyds Kitchen by the customer. We can then work together to create a vision that meets the customers requirements. Lyds Kitchen reserves the right to make minor changes to best suit a design if they feel it necessary, and these changes may not always be communicated to the customer.
Lyds Kitchen will do their best to match colours and designs that the customer’s request however we cannot match them identically, as colours will match differently in different light and on different material.
Allergies and Dietary Requirments
Unless stated otherwise, Lyds kitchens cakes and products, contain, Gluten (wheat), eggs, dairy, sulphites and soya. Lyds Kitchen produces products in a kitchen that handles, Nuts, peanuts, dairy, eggs, gluten and soy.
Whilst Lyds kitchen holds a certificate In level 2 catering health and hygiene safety and uses strict allergen protocol as well as cleaning schedules we cannot fully discard any traces of the above allergens within our products.
We advise customers with allergens to not consume our products. Any customers that do consume our products will be done so at their own discretion and Lyds Kitchen cannot take any responsibility for any allergic reactions caused.
It is the customers responsibility to make Lyds Kitchen aware of any special dietry requirements that need to be accommodated in the making of their cake.
Fresh Flowers
If you wish your wedding cake to be decorated with fresh flowers, it is best for your florist to supply these, as this allows for continuity. I can however supply these at the customers request, this will incur a further cost. And some flowers may not always be available at the time of the event, Lyds kitchen therefore reserves the right to select the appropriate flowers that are available at the time of purchase.
We can liaise directly with your florist regarding the floral decorations required for your cake during the weeks before your wedding, so please do ensure you have ordered these beforehand. We can meet your florist at your venue or these can be placed ready on the cake table. Please note we cannot accept responsibility for flowers left in this way.
NB: Please note that some flowers are not suitable for use as a cake decoration. Ask your florist for details and advice on the toxicity as we cannot be liable for any contamination to your wedding cakes that may arise from their use/misuse.
Copyright and Data Protection
Copyright and ownership of all cake designs and photos by ‘Lydia Lowe’ remains with ‘Lyds Kitchen’ and we reserve the right to use all photos for advertisement purposes, including but not limited to, Instagram, facebook, website and in other advertisement materials.
We do not pass on your personal details to 3rd parties. We will keep your details on file until you have paid us in full and any hired items are returned. Once your order has been collected/delivered, any credit/debit card details are destroyed.
Cancellation/amendments/Postponements policy
All booking fees are non-refundable and non-transferrable, unless in extreme circumstances. Any more questions on this please contact us via email at info@lydskitchen.co.ukand we will help you to the best that we can.
Any amendments need to be made two full months before delivery date. However, these cannot always be guaranteed.
Significant amendments may incur an additional cost, and your final cost will be adjusted accordingly.
In the event of cancellation of your order by yourselves : charges are as follows :
· More than 100 days prior to date: booking fee only
· 100 days – 1 calendar month prior to date: booking fee and ½ of the remaining final cost
· Less than one calendar month prior to date: Full amount
Any work already undertaken in preparation for your order, for example ordering specific items or supplies – will incur further charges.
In the event of a wedding or event postponement, the payment due remains the same as a cancellation. If you postpone within 100 days of the wedding half the remaining cost will be due on the original payment date. If you postpone less than one month prior to the wedding, the outstanding balance remains payable on the original due date. Subject to availability we will carry any monies paid forward to the new wedding date. Please be aware that we will only do this on one occasion. Any further postponements will be classed as a cancellation. Postponements may also be subject to an increase in costs, in line with the annual cost of inflation, dependant on the duration of the postponement.
Any refunds will be paid by Lyds Kitchen within a month of cancellation and has the right to refund you in whichever way they feel suitable, including vouchers.
Complaints
Complaints are very rare, however Lyds Kitchen takes them very seriously. Corrections and repairs to cakes can, in most cases, be corrected the same day.
You are required to give us the opportunity and must let us know of the problem on the day of delivery. Please notify us in writing and with appropriate photos.
Some complaints may require further investigation and an immediate refund is not always possible.
At least 75% of the cake must be returned within 2 days to ensure we are able to fairly assess the nature of the complaint and determine what course of action we will take. No refund will be given if the cake is not returned or has been eaten.
The maximum refund we offer is the value of the cake. Further compensation is not available. All deposits/booking retainer fees are non-refundable.
Lyds kitchen will examine the cake and complaint with great detail, and will decide on the final refund amount if appropriate.
Our Liability
Our liability to you is limited to the price of the product or service, and we cannot be held responsible for any indirect losses which may happen as a consequence of any breach by us of these terms however arising. However, this does not include or limit in any way our liability for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
Events out of our Control
We cannot be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any act, event, non-happening, omission or accident beyond our reasonable control.
Revisions
We have the right to revise and amend these terms and conditions. However, you will be subject to the terms and conditions in force at the time that you place your order with us.